Shipping policy

Shipping & Delivery Policy

1. ORDER PROCESSING We operate with precision. All orders are processed, verified, and dispatched within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. ESTIMATED SHIPPING TIMES (UNITED STATES) To provide you with the highest quality engineered tools at the best possible price, we utilize a global fulfillment network to ship directly to the US.

  • Standard US Delivery: 7 to 15 business days

Please note: These are estimated delivery times. Occasional delays may occur due to extreme weather or domestic carrier issues out of our control.

3. ORDER TRACKING Once your order has shipped, you will receive an email notification containing your tracking number. Please allow 48-72 hours for the tracking information to become active in the carrier's system. You can track your order directly on our website via the "Track Order" page.

4. SPLIT SHIPMENTS (MULTIPLE PACKAGES) If you ordered a Protocol Bundle or multiple items, your order may be shipped in separate packages from different warehouse locations to get the items to you as fast as possible. You will receive tracking numbers for each individual package. Do not worry if one item arrives before the other—the rest is on its way.

5. SHIPPING RATES We currently offer FREE Standard Shipping on all orders above $40 within the United States. For orders under $40, a flat-rate shipping fee will be calculated and displayed at checkout.

6. INCORRECT SHIPPING ADDRESSES It is the buyer's responsibility to ensure the shipping address entered is correct. If you realize you made a mistake, please contact us immediately at support@castoclub.com. If the order has already been processed or shipped, we cannot change the address or issue a refund for packages lost due to an incorrect address provided by the customer.

7. LOST OR STOLEN PACKAGES Casto Club is not liable for packages that are marked as "Delivered" by the USPS or other carriers but are lost or stolen from your property. If your tracking information states that your package was delivered but you have not received it, please check with neighbors or contact your local post office.

CONTACT US For any questions regarding your order's shipping status, please contact us at support@castoclub.comwith your Order Number.